• Diamond Homes - Othaya Rd, Nairobi- Kenya

  • Mon – Fri: 8:00 am to 6:00 pm, Sat: 9:00am to 1:00pm, Sunday : Closed

Frequently Asked Questions

What is a claim in insurance?

A claim is a formal request made by the policyholder to the insurance company to receive benefits or compensation for a covered loss or event. This could be a medical claim, an motor accident claim, a property damage claim.

What is the claim process flow?

The claims process typically involves reporting the incident to your insurance company, providing documentation and evidence of the loss, and working with the insurance adjuster to assess the damage. Once approved, the insurance company will provide the appropriate compensation or benefits.

Can I change my insurance coverage during the policy term?

In many cases, you can make changes to your insurance coverage during the policy term. These changes may include adjusting coverage limits, adding or removing beneficiaries, or making other modifications. However, some changes may require approval from the insurance company.

Who is a policy holder?

A policyholder is the individual or entity that owns an insurance policy. They are responsible for paying premiums and are entitled to the benefits or coverage specified in the policy.

What is policy renewal?

A policy renewal is the process of extending your insurance coverage for another term. Insurance policies typically have a duration, and at the end of each term, you have the option to renew your policy, often with adjustments to the premium or coverage.

Can I have multiple insurance policies for the same type of coverage?

Yes, you can have multiple insurance policies for the same type of coverage. This is known as 'stacking' insurance. However, you should be aware of coordination of benefits rules to avoid over-insuring and potential conflicts.